Refund & Returns Policy

We offer FREE returns from all UK addresses.

If you would like to return items, please follow the steps below.

  1. Please fill out our Returns Form  - this returns form will re-direct to our sister website, Gentle Grip. Please use this return form. 
  2. Complete the returns form at the bottom of your order page and click ‘Continue’
  3. You will then be directed to the Royal Mail website where you can to obtain your free trackable return label

Please remove all packaging carefully when trying it on and enclose all removed labels with your return. Returns should be made within 30 days of receiving your order.

If you choose not to use our prepaid label, we cannot reimburse you for the return postage.

Refunds are processed on receipt of returned goods and an email confirmation will be sent.

Please note, it may take 3-5 working days for the refund to appear in your bank account.

PLEASE NOTE – We do not offer free returns for parcels sent from addresses outside the UK.

If you are outside the UK and wish to make a return, please complete the returns form and send it with your parcel to:

David James
Bruce Way
Off Cambridge Road
Whetstone
Leicestershire
LE8 6HP
England